Privacy Policy

Our Privacy Policy describes the ways in which we collect, store, use, and protect your personal information. It is important that you review this Privacy Policy.
By “personal information,” we mean information that can be linked to a specific person and used to identify that person. We do not consider anonymized information to be personal information, as it cannot be used to identify a specific individual.
We collect personal information from you when you use the website (www.almotawaonline.com ) or related websites and services. By providing us with your personal information, you expressly consent to our processing of it in accordance with the terms of this Privacy Policy. We may amend this Privacy Policy at any time by posting a revised version on the website, and your continued use of the site constitutes your express agreement to the amended terms.

1. Collecting Your Personal Information

  • As part of your registration on the website, you will be asked to provide us with personal information such as: Name Shipping address Email address Phone number Other identifying information
  • We will also collect specific financial information from you, such as your credit card details and/or bank account information, for payment purposes.
  • You should not post any personal or financial information anywhere on the website other than in the “My Account” section, to protect yourself from fraud.
  • We collect transaction information based on your activities on the website, which is used only in connection with those transactions.
  • We may also use your IP address, device information (such as browser type), and navigation data to analyze user trends and improve the website.
  • Additional information may be collected through customer support teams or surveys.

2. How We Use Your Personal Information

  • We use your personal information to:Provide services, offer customer support, improve our services, prevent illegal activities, collect fees, send promotional emails and verify information with third parties
  • We may need to disclose your personal information to law enforcement agencies or government authorities if required to do so by court order or law.
  • Some information about your use of the site, such as comments and reviews, may be displayed, but we will not disclose your personal information without your express permission.
  • We do not sell or rent any of your personal information to third parties.
  • By registering, you expressly consent to receiving promotional emails. You can unsubscribe at any time via the link in the emails or through the “My Account” section.
  • We may use your feedback for marketing purposes with your consent.

3. Your Use of Personal Information and Other Users’ Information

  • You may need to share personal information with other websites in order to complete transactions. You must respect the privacy of other site members.
  • We cannot guarantee the privacy of your information when you share it with other websites, so you should always review their privacy policies.

4. Accessing, Reviewing, and Modifying Your Personal Information

  • You can access, review, and update your personal information in the “My Account” section of the website.
  • We will retain your personal information after you stop using the site in order to comply with legal obligations, prevent fraud, and assist with legal investigations.

5. Third-Party Service Providers

  • We employ companies and individuals to perform tasks on our behalf, such as delivering packages and processing payments. These third parties have access only to the personal information necessary to perform their functions.
  • The website may contain links to other websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies before submitting any personal information.

6. Cookies

The website uses “cookies” technology to enhance your experience and identify the most popular sections of the site. These files do not disclose any personal information about you. You are free to refuse cookies through your browser settings, but this may affect your use of the website.

7. Protecting Your Personal Information

  • We store your personal information on secure servers in the United States, and we encrypt it.
  • Since the internet is not a completely secure medium, we cannot guarantee absolute privacy of your personal information.
  • You must protect your account and password. Never share them with anyone, and be sure to change your password regularly.

8. Your Electronic Payment Card Details

We do not store any credit card details in our database or servers. It is important to protect your computer and password, and always ensure you log out when using a shared device.

9. How to Contact Us About Privacy Questions

If you have any questions or concerns, please contact our customer support team:
  • Email: online@almotawa.com
  • Mobile: +966 59 621 5631