Delivery Options – Overview
At Al-Motawa, we offer flexible and convenient delivery options tailored to your needs—whether you choose express shipping or prefer to pick up your order yourself. Every step is designed to ensure a smooth and secure experience.
1- Choose your product, select your city
Start your journey by shopping on our website, add the products to your cart, and choose the delivery method that suits you during checkout.
2- Receive order confirmation
Once your order is successfully placed, we’ll send you a confirmation message with all the order details and the expected delivery date.
3- Wait for your order
Will be shipped through our trusted partners to ensure fast and secure delivery.
4- Pick Up Your Order
You can head to our pickup location at the scheduled time and easily collect your order.
Exchange or return policy
To ensure the return or exchange request is accepted, the product must remain in its original condition and must not be damaged or altered by the customer. Even if the product has been opened or tested without causing any damage, the customer still retains the right to submit a return request.
❌Returns will not be accepted in the following cases :
Missing essential components of the product.
Absence of the purchase invoice or proof of payment from Al-Mutawa store.
Missing warranty card (if applicable).
Lack of a technical report from the maintenance or technical support department confirming the defect.
Additional Installation Services:
Professional on-site installation based on the product type.
Option to schedule installation in advance at your convenience.
Use of safe, high-quality installation tools.
Service carried out by trained and certified technicians.
Service carried out by trained and certified technicians.
Installation service warranty covering any technical errors.
