Return and Exchange Policy

At Al Motawa Electronics, we are committed to providing a safe and satisfactory shopping experience for our customers, in accordance with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia. Please review the following conditions regarding product returns and exchanges.

1. Timeframe and General Conditions

  • Timeframe: You may request a return or exchange within 7 days from the date of purchase.
  • If the product does not match the listed specifications.
  • If a different product was received than the one ordered.

2. Return Conditions

A product may be returned in the following cases:

  • A manufacturing defect confirmed by an authorized service center.
  • If the product does not match the listed specifications.
  • If a different product was received than the one ordered.

3. Exchange Conditions

A product may be exchanged in the following cases:

  • Exchange for a product of the same value or higher (with payment of the price difference).
  • The product has not been used or operated.
  • Incompatibility or incorrect sizing.

4. Non-Returnable or Non-Exchangeable Products

Products cannot be returned or exchanged in the following cases:

  • Opened or used products.
  • Products with digital activation or subscriptions.
  • Custom-made devices.
  • Personal care products once opened.

5. Steps to Submit a Request

To submit a request, please follow these steps:

  • Contact customer service at: 920022008.
  • Provide the order number or invoice.
  • Send the product to the nearest branch (Dammam or Al-Ahsa) after coordinating with customer service.
  • After inspection, the amount will be refunded, or the product exchanged according to the conditions.

6. Refund Method

To submit a request, please follow these steps:

  • Contact customer service at: 920022008.
  • Provide the order number or invoice.
  • Send the product to the nearest branch (Dammam or Al-Ahsa) after coordinating with customer service.
  • Timeframe: Refunds are processed within 3 to 14 days from the date of purchase.
  • Method: Refunds will be issued using the original payment method (card, transfer, or cash).
  • Fees: Fees: Delivery or installation charges are non-refundable unless the error was from the company.

7. Shipping and Delivery Exceptions

  • If the error was on the customer’s side, delivery fees will be deducted.
  • If the error was from the company, Al Motawa will cover all costs.