Terms and Conditions of Al-Motawa Online Store

Welcome to Al-Motawa Online Store (referred to as the “Website” / “Online Services”), a service provided by Al-Motawa Online, a branch of Al-Motawa Trading Company in the Kingdom of Saudi Arabia. The Website is operated by Al-Motawa Trading Company (referred to as “we / us / our”).
As a user of the Website (referred to as “you / your / customer”), you must carefully read and understand the following Terms and Conditions. By using the Website for the purpose of purchase, you are bound by these Terms and Conditions. If you do not agree to any of the listed terms, we advise you not to use the online services provided by Al-Motawa Online.

Terms of Use

  • Using the website’s services is only permitted for individuals who are legally capable of representing themselves under the laws of the Kingdom of Saudi Arabia.
  • If you are a minor (under 18 years old), you may use the website’s services under the supervision of a parent or legal guardian.
  • You are responsible for your use of the website’s services from outside Saudi Arabia in full compliance with local laws.
  • These terms and conditions are effective and supersede any previous agreements, unless additional specific terms are set for a particular product or service.

Website Security Protection

You may not, under any circumstances, violate or attempt to violate the website’s security, including but not limited to:

  • Accessing data or accounts you are not authorized to use.
  • Attempting to probe, scan, or test the system’s or network’s vulnerability, or breach security.
  • Attempting to disrupt or interfere with the service provided to any other user, such as distributing or transmitting viruses.
  • Sending unsolicited messages (spam).
  • Forging IP addresses or email headers.

Any violations of system security may subject you to civil and criminal penalties.

Electronic Communication

By agreeing to use the website and our services, you consent to receiving our emails and alerts. You implicitly agree that all electronic communications sent to you are legally binding. We reserve the right to monitor and record any form of communication with you for training and development purposes.

Shopping Cart

We reserve the right to limit the quantity of items selected per person or per order. The shopping cart capacity is limited to two (2) pieces per product, and this policy applies to orders placed using the same account, credit card, or shipping address.

Product Details, Stock, and Prices

  • Typographical errors may occur in product descriptions or prices.
  • Product colors displayed depend on your screen settings; we are not responsible for any variations.
  • Publishing product details on the website does not guarantee their availability or price accuracy.
  • In case of a pricing error on a product you ordered, we reserve the right to either contact you to clarify the error or cancel your order.
  • Price differences may exist between the website and physical stores. The “Lowest Price Guarantee” is not offered for online purchases.
  • Product availability and prices are subject to change without prior notice.

Shipping and Delivery

  • Currently available in the Eastern Province (Dammam, Khobar, Qatif, Ras Tanura, Jubail, Ahsa, Hofuf, Buqayq) and Riyadh.
  • Free home delivery for orders above SAR 499; a fee of SAR 29 applies for orders below this amount.
  • Delivery time: 3 business days for major cities in the Eastern Province, and 10 business days for Riyadh.
  • Free delivery for large-sized items within a 60 km radius from company showrooms.
  • Heavy and light products are delivered daily between 10 AM and 8 PM, except Fridays.
  • If delivery fails due to customer error (e.g., wrong address), additional fees will apply for re-shipping.

Order Pickup

  • Customers must confirm product size and suitability before ordering.
  • In-store pickup
  • service is available for small products in all Al-Mutawa showrooms.
  • A valid ID and email confirmation must be presented. For online purchases, the original credit card must be shown.
  • Orders paid in-store are held for 48 hours maximum.
  • Orders paid online are held for 7 days maximum.
  • If the customer does not collect their order within one month, the website has the right to cancel the order and refund the purchase amount.

Payment

  • We accept payments via SADAD and credit cards (Visa or MasterCard) issued by Saudi banks only.
  • All payment information is encrypted for security. We do not store your credit card details.
  • You are responsible for ensuring your payment card details are correct.
  • If we cannot fulfill your order, the paid amount will be refunded in full or partially.

Order Cancellation

By Al-Mutawa Online:

  • Payment rejection or failure.
  • Customer delay of more than 1 hour in making a SADAD payment.
  • Customer purchase of more than 2 pieces of the same product.
  • Incorrect delivery address or contact information.
  • Customer failure to collect a paid in-store order within the specified period.

By Customer:

  • If the order has not yet been shipped or delivered.
  • If we are unable to provide the product within 10 business days of order confirmation.

Returns, Exchanges, and Refunds

  • You may request a return within 14 days of receiving the product in case of dissatisfaction or defects.
  • Exceptions:
  • Software and video games.
  • Health and beauty products (for hygiene reasons).
  • Phones and computers unless a manufacturing defect is present.
  • Printers, fax machines, copiers, and their accessories unless defective.
  • Products must be in original condition, with all accessories and manuals included.

Warranty, Maintenance, and Repairs

All products sold have passed quality checks. For issues occurring after 14 days of receipt, you should contact the manufacturer’s authorized service center in Saudi Arabia. You may contact us for information about service centers.

Special Offers Terms and Conditions

  • Deal of the Day / Weekend Offer: Valid for a limited time or until stock runs out. Limited to 2 items per customer.
  • Pre-order: Guarantees product reservation, but delivery depends on supplier schedule. We are not responsible for delays.

Air Conditioner Installation Terms

  • Please retain the original invoice. After installation, the unit is covered under the agent’s warranty.
  • A maximum of 4 meters of copper piping is included with each split AC.
  • Customers must prepare the installation site (civil works, electricity, etc.). The installation team is not responsible for electrical work.
  • Al-Mutawa Online is not responsible for cooling performance if the installation area size is incompatible with the AC’s capacity.

Modification of Terms and Conditions

Al-Mutawa Online reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the service constitutes your implicit agreement to comply with the amended terms.