Warranty Scope

All electronic products purchased from Al Motawa include:

  • An official warranty provided by the authorized distributor covering manufacturing defects in materials or performance for a specified period (usually 1 to 2 years).
  • The warranty covers repair or replacement of defective parts under normal usage conditions.

After-Sales Service and Support

Al Motawa provides after-sales service through:
  • Free delivery and basic installation for some large appliances such as air conditioners and refrigerators.
  • Authorized service centers in Dammam and Al-Ahsa.
  • Technical support via phone throughout the week.

How to Benefit from the Warranty

To use the warranty:
  • Contact customer service at 920022008 or visit the nearest service center.
  • Provide:
    The original purchase invoice.The device’s model number or serial number. A description of the problem.
  • Our technicians will diagnose the issue.

What the Warranty Covers

  • Manufacturing defects in electrical or mechanical parts.
  • Repairs carried out in our centers or by authorized technicians, with no labor fees if the warranty is valid.

What the Warranty Does Not Cover

  • Cosmetic damages (scratches, dents).
  • Damage caused by misuse, negligence, or incorrect installation.
  • Any maintenance carried out by unauthorized technicians.
  • Consumable parts such as batteries, lamps, and filters after their natural lifespan ends.
  • Damages caused by natural disasters such as lightning, power outages, or fires.

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