{"id":13,"date":"2025-06-17T09:45:05","date_gmt":"2025-06-17T09:45:05","guid":{"rendered":"https:\/\/almotawaonline.com\/?page_id=13"},"modified":"2025-09-01T15:20:11","modified_gmt":"2025-09-01T12:20:11","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/almotawaonline.com\/en\/refund_returns\/","title":{"rendered":"Refund and Return Policy"},"content":{"rendered":"
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Return and Exchange Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tAt Al Motawa Electronics, we are committed to providing a safe and satisfactory shopping experience for our customers, in accordance with the regulations of the Ministry of Commerce in the Kingdom of Saudi Arabia. Please review the following conditions regarding product returns and exchanges.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. Timeframe and General Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t Timeframe: <\/strong>You may request a return or exchange within 7 days<\/strong> from the date of purchase.<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf the product does not match the listed specifications.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
  • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf a different product was received than the one ordered.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    2. Return Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    A product may be returned in the following cases:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tA manufacturing defect <\/strong> confirmed by an authorized service center.\t\t<\/span><\/li>\n\t\t\t\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf the product does not match the listed specifications.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
    • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf a different product was received than the one ordered.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      3. Exchange Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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      A product may be exchanged in the following cases:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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      • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tExchange for a product of the same value or higher (with payment of the price difference).\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tThe product has not been used or operated.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
      • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIncompatibility or incorrect sizing.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        4. Non-Returnable or Non-Exchangeable Products\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Products cannot be returned or exchanged in the following cases:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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        • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tOpened or used products.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tProducts with digital activation or subscriptions.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tCustom-made devices.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
        • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tPersonal care products once opened.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          5. Steps to Submit a Request<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          To submit a request, please follow these steps:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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          • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tContact customer service <\/strong> at: 920022008<\/strong>.\t\t\t\t\t<\/span><\/li>\n\t\t\t\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tProvide the order number or invoice.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tSend the product to the nearest branch (Dammam or Al-Ahsa) after coordinating with customer service.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
          • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tAfter inspection, the amount will be refunded, or the product exchanged according to the conditions. \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            6. Refund Method <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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            To submit a request, please follow these steps:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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            • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\tContact customer service <\/strong> at: 920022008<\/strong>.\t\t\t\t\t<\/span><\/li>\n\t\t\t\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tProvide the order number or invoice.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tSend the product to the nearest branch (Dammam or Al-Ahsa) after coordinating with customer service.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
            • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tTimeframe:<\/strong> Refunds are processed within 3 to 14 days <\/strong> from the date of purchase.\t\t\t\t\t<\/span><\/li>\n\t\t\t\t\t\t\t\t\t\t\t
            • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tMethod:<\/strong> Refunds will be issued using the original payment method (card, transfer, or cash).\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
            • <\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\tFees:<\/strong> Fees: Delivery or installation charges are non-refundable<\/strong> unless the error was from the company.<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              7. Shipping and Delivery Exceptions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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              • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf the error was on the customer\u2019s side, delivery fees will be deducted.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t
              • \n\t\t\t\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\tIf the error was from the company, Al Motawa will cover all costs.\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/li>\n\t\t\t\t\t<\/ul>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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